Q: How much is shipping?
🥤 We offer flat rate shipping of $6.95 on all U.S. orders under $50.
🥤 Orders of $50 or more ship free — no code needed!
Q: How long does it take to receive my order?
🥤 Orders are typically processed within 5–7 business days.
🥤 During peak seasons or custom campaigns, processing time may be slightly longer — but we’ll always keep you updated.
Q: Will I receive tracking information?
🥤 Absolutely. You’ll receive an email as soon as your order ships.
🥤 Please allow up to 48 hours for tracking for the carrier to update tracking after the scan.
Q: What if my package is delayed or lost?
🥤 Once your order is with the carrier, delays are out of our control — but we’re here to help. Please contact us and we'll do our best to assist.
Q: Do you accept returns or exchanges?
🥤 Due to the made-to-order nature of our items, all sales are final.
🥤 Exceptions apply in cases of damage or order error — contact us within 5 business days of delivery.
Q: Can I request a custom order?
🥤 We love creativity! While full custom orders aren’t currently available, limited personalization is being offered.
Q: How long do custom orders take?
Custom orders are made with intentional care, and timelines can vary based on the complexity of the design and the materials needed. While we strive to fulfill orders promptly, more detailed or personalized designs - or those requiring special-order supplies - may require additional time.
Q: How do I care for my Cups of Positivity™ products?
🥤 Hand wash only
🥤 Do not soak
🥤 Avoid microwave and dishwasher use.
🥤 These steps help your positivity shine brighter and stay beautiful over time.
Still have questions?
Reach out anytime — we’re here to help you sip with joy. 🥤
The Cups of Positivity™ Team
Optimism in Every Drop™
